skip to main content


"An ADR Professional’s Guide: Health Care Industry Cultural Differences and Regulatory ADR Framework"

Connecticut Bar Association 2009 Annual Meeting

June 8, 2009

June 8, 2009
Connecticut Convention Center
Hartford, CT

Effective January 1, 2009, the Joint Commission on Accreditation of Healthcare Organizations mandated that hospitals develop conflict management programs as a "pre-arbitration dispute resolution process" that will promote patient safety and quality by the implementation of an informal conflict avoidance systemic process. The panelists will examine the regulatory legal framework and the inherent educational and hierarchical differences that create the pressures and the recurring categories of complex hospital controversies, and will also deal with the behavioral factors that should be accounted for in the development of an effective interpersonal conflict management program.

Introduction by
Joseph A. Mengacci, Alternative Dispute Resolution Section Chair, Law Office of Joseph A. Mengacci LLC, Middlebury
Moderator and Speaker
Stephen E. Ronai, Of Counsel, Murtha Cullina LLP, New Haven, and Member, Healthcare Dispute Resolution Specialists LLC
Charles L. Howard, Shipman & Goodwin LLP, Hartford
Chris Stern Hyman, JD, Formerly, Chief Counsel, Bureau of Professional Medical Conduct, New York State Department of Health; Founder, Medical Mediation Group LLC
Janeanne Lubin-Szafranski, Vice President and General Counsel, The Hospital of St. Raphael, New Haven
William D. Stempel, W.D. Stempel LLC Law and Mediation, New Haven, and Principal, Healthcare Dispute Resolution Specialists LLC

© Shipman & Goodwin LLP, 2018. All Rights Reserved.